Online Identity Verification for Accessing ORBIT

This is a step-by-step guide through the online verification process to create an ID.me account. Generally, the process takes 5 - 10 minutes.

This self-service pathway allows you to verify your identity by uploading identity documents and a video selfie. This self-directed process guides you through each step on the screen, allowing you to complete your identity verification independently and at your own pace, when it's most convenient for you.

You may already have an ID.me account if you use services that use this single sign-on method, such as the Social Security Administration. If you already have an account, you do not need to go through a new verification process.  You will use your existing ID.me creditials to access your ORBIT account.

How to create a new self-service single sign-on account

  • 1

    Gather the following which you will need to complete the process

    • A smartphone or computer with a camera
       
    • Photo ID (current U.S. driver's license, state ID, U.S. passport or U.S. passport card)
       
    • Social Security Number
  • 2

    Get started

    Go to ORBIT.myNCRetirement.gov and click on the ID.me button.

    ORBIT Self-Service

  • 3

    Sign in or create an account

    Sign in to your existing ID.me account.


    If you don’t have an ID.me account, select Create an Account and follow the prompts to add your email address, create a password, and add multi-factor authentication to protect your account.

  • 4

    Choose how to verify

    If you are given a choice for how to verify, select Self-Service.

  • 5

    Allow ID.me to collect your information

    Your information is only collected to verify your identity and help prevent fraud. We always ask for consent to collect your Biometric  Information.

  • 6

    Take photos of your identity document

    To take a photo of your driver’s license or State ID from your mobile device, select Take a photo. If you want to take photos of your passport or passport card, select Change document.

  • 7

    Upload photos of your current driver's license, state ID, passport or passport card

    Select Take photo, then take a photo of the front and back of your document.

    You must have the original version of your documents. You cannot use copies.

    Accordion
    Tab/Accordion Items

    1. Do take your photo straight on, and not at an angle.
       
    2. Do place your document on a dark surface.
       
    3. Do match the orientation of the document (vertical or horizontal).
       
    4. Don't crop the corners or edges of your document. The full document must be in view.
       
    5. Don't cover information.
       
    6. Don't take or submit blurry photos.
  • 8

    Submit your photos

    After you upload the photos, ensure the images are clear and all information is visible, then select Continue to submit your photos for review.

  • 9

    Get ready for a video selfie

    We compare your selfie to the photo on your identity document to ensure that you are you. 

    Select Take video selfie.

  • 10

    Get ready for a video selfie

    Make sure there’s good lighting and hold the phone in front of your face. 

    Wait until you get a “Processing Video Selfie” screen.

    Accordion
    Tab/Accordion Items

    1. Avoid glare: If you notice glare, step back from the light source.
       
    2. Don't hide your face: Avoid clothing, hats, scarves, masks or anything else that can hide your face.
       
    3. Set up lighting: Whether it's natural light or from a lamp, make sure the light is in front of you, not behind.
       
    4. Position the camera: Hold the camera directly in front of your face about 12 inches away.
       
    5. Check your background: Stand in front of a simple, plain background if possible.
       
    6. Make sure you are the only one in view.
  • 11

    Begin the selfie process

    You will allow access to your camera, then take your photo. When you’re ready, select Start.

  • 12

    Grant camera access

    Allow ID.me to access your camera.

  • 13

    Take the selfie

    Make sure there’s good lighting and hold the phone in front of your face. Wait until you get a “Processing Video Selfie” screen.

  • 14

    Enter your physical address

    When prompted, enter your most recent home address.

  • 15

    Enter your phone number

    If prompted, enter your phone number.

  • 16

    Enter SSN

    Enter your Social Security number.

  • 17

    Confirm information

    Review your information to ensure it is accurate. 

    If everything is correct, select Yes.

    If something is inaccurate, select No and update your information.

    Your information will be reviewed before you can proceed.

    Select the checkbox for the Fair Credit Reporting Act to continue.

  • 18

    Confirm phone number

    You’ll receive a text message to confirm your phone number.

    Click the link in the text.

  • 19

    Confirm email address

    Confirm the email address displayed is yours.

  • 20

    Share your information

    From the Authorize screen, review the information that the Retirement Systems will receive and then select Allow to consent to share that information with the Retirement Systems.

Are you having trouble getting verified or with the process?

You may be prompted to finish your verification on a video call with an ID.me agent.

You may also complete the verification process in person. View In-Person Verification.

For answers to the most common verification questions, you can visit the Help Center or email ID.me support by visiting the Contact Page.