In Person Identity Verification for Accessing ORBIT

This is a step-by-step guide for the in-person verification process to create an ID.me account.

In-person verification of identity will be available on February 1, 2026. Once available, you will sign up for an ID.me account and put in your zip code. A list of locations and appointment times will be available so you can verify your identity in person.

ID.me has partnered with specific authorized UPS Stores to provide in-person verification. Members who don’t have a mobile device, dedicated internet access, or strong digital skills can now securely verify their identity in person. With a quick trip to one of 650 retail locations nationwide, a member can be verified and assisted by a trained technician.

Before booking an appointment or identifying an authorized location, you will need to create your ID.me account online. Visit ORBIT and click the ID.me Create an Account button.

In-Person Verification

  • 1

    Create an ID.me account

    You will create an ID.me account and approve your account request (either by phone or email).  As a part of this process, you will provide your personal information, which will include your name, date of birth, social security number, address and other contact information. 

    Hit the continue button.

    Create an ID.me account

  • 2

    Select In-Person Identity Verification

  • 3

    Choose a Location

    Based on your personal information or an entered zip code, search results will display authorized locations participating in verifying your identity in person.

    Some authorized locations allow you to schedule an appointment. Others accept walk-ins during their regular business hours.

     

  • 4

    Review your information

    Confirm the accuracy of your information on the screen and make sure that everything matches the identification documents you will bring to your appointment or walk-in visit.

  • 5

    Your status is confirmed as a walk-in or scheduled appointment

    The confirmation will display on the screen and be sent to your email.  The confirmation outlines the next steps in the process.

    Gather two identity documents that prove name, date of birth and address.

    You must present two documents:

    2 Primary Documents OR 1 Primary and 1 Secondary Document

    Accordion

    Acceptable Documents

    Tab/Accordion Items

    • State-issued driver’s license
       
    • State ID card, if the state’s identification card standards are the same as for the driver’s license
       
    • U.S. passport or passport card
       
    • Federal, state, or local government agency ID card with photograph
      Note: Military IDs, temporary, and paper documents are not accepted.
       
    • Foreign passport that has a passport number
       
    • U.S. Coast Guard merchant mariner card
       
    • USCIS permanent resident card (I-551)
       
    • USCIS employment authorization card (I-766)
       
    • Canadian driver’s license

    • Social Security card
       
    • State government issued certificate of birth
       
    • Marriage certificate (government certificate issued)
       
    • Court order for name change/gender change/adoption/divorce
       
    • Current school ID with photograph
       
    • Draft record
       
    • Native American tribal document
       
    • U.S. government issued consular report of birth abroad
       
    • U.S. Tribal or Bureau of Indian Affairs identification card
       
    • Vehicle Registration / Title
       
    • Voter Registration / Voter Registration card

    These secondary identification documents must list a statement or due date from within the last year. They must also display your full name, current address, and account number, except for pay stubs.

    • Bank, loan, or financial institution statement issued by the bank (this must show the full account number, full name, and current address)
       
    • Cable or internet bill
       
    • Electric bill
       
    • Gas bill 
       
    • Medical bill
       
    • Phone bill 
       
    • Water bill
       
    • Paycheck stub - the financial information can be redacted (removed, marked out, or otherwise hidden)

  • 6

    Go to your designated location for in-person verification

  • 7

    Check into the Identity Network Kiosk

    Use your QR code or registration code and confirm information displayed on the screen.

  • 8

    Capture Photos

    You will capture a photo of yourself and photos of the acceptable, required documents.

  • 9

    Technician Assistance is Required for the Next Step

    A kiosk technician will match your selfie and document photos to make sure the photos are clear and legible.

  • 10

    Validation

    Once the technician has validated your photos and information, they will "submit" on the kiosk and the pack of information will be sent to ID.me for final review.

  • 11

    ID.me will send an email

    You will receive an email when your identity is verified and your account is active.  You may then use your ID.me account to share information with the Retirement Systems and log in to your ORBIT account.

You may also complete the verification process online through NCRS beginning February 1, 2026

For answers to the most common verification questions, you can visit the Help Center or email ID.me support by visiting the Contact Page.